FAQs
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We answer your most frequent questions to give you peace of mind…
Browse our frequently asked questions below to put any concerns or worries in regards to oral surgery at ease.
What is your appointment policy?
You need to contact our rooms either by phone or using our online application for an appointment. Our staff will endeavour to schedule your appointment to suit your requirements.
Do I need to bring anything special to my appointment?
You will need to bring with you your referral, any imaging your referring practitioner has given you, paperwork we have sent to you either via mail or e-mail, your Medicare, Pension, DVA cards and your private health fund details.
Why do I need a referral?
We are a medical billing based practice and can claim your rebate from Medicare online on the day of your consult. You require a valid referral to enable this rebate. We will see you without a referral however you will not be able to claim from Medicare or your private health fund.
Do you have HICAPS?
Unfortunately no, HICAPS doesn't include Oral and Maxillofacial Surgery in their claiming facility.
Can I be seen if I don’t have health insurance?
Yes. We will inform you financially prior to any treatment required.
Do you have disabled parking?
Yes we have disabled parking with a ramp to access our entrance at the rear of our building. Should you require assistance, please call in advance and our friendly staff can help you.
Do you have stairs?
Yes we do have stairs; however we do have a lift in our building for ease of access to Level 1 where we are located.
What are your regular office hours?
Monday to Thursday 8:30 AM – 5:00 PM, Friday 8:30am - 2:00pm
Where are you located?
Our rooms are located at Level 1, Suite 2, 18 Lambton Road, Broadmeadow at the NineWays. As there is no stopping on Lambton Road, our parking is behind the building on Young Road. If you want to use your GPS to find us please put 6 Young Road, Broadmeadow in to locate our car park.
How do I get a medical certificate for my visit or surgery?
Please ask our friendly staff to arrange a medical certificate for you.
How is my confidentiality and privacy managed?
The Surgeons and staff adhere to the AMA code of Ethics regarding Privacy and confidentiality. Please be assured that your medical records are kept in the strictest confidence.
What are your billing arrangements?
We require payment on the day for your consultation. You will be required on most occasions to pay a deposit for your surgery and the balance payable 7 days post invoice date.
What can I expect at my appointment?
You will be greeted by our friendly reception staff who will complete your paperwork. Should you need and X-ray, our reception staff will let our imaging department know of your requirements. Doctor will be advised you are here. We will endeavour to see you at your scheduled time, however sometimes unexpected events occurs delaying Doctor seeing you on time. Our reception staff will advise you if there is a delay while you are here.
What happens when I come in to discuss implants?
A CT scan is performed (unless we have done one recently). Our nursing staff will start your consultation regarding your medical history, discussion of current issue and general implant information. Dr Gupta will then discuss treatment options and ask our practice hygienist to assess your oral health. You will then discuss with our nurses the estimate of costs based on Dr Gupta’s treatment plan. You may be scheduled for surgery at this appointment or be asked to return for further review and discussion.